Bristol Folk House Trading Ltd
Company number 12513734
VAT number: 355 4252 03
1.1 Bristol Folk House Trading Ltd are committed to respecting your privacy and to complying with applicable data protection and privacy laws. For the purpose of the Data Protection Act 1998 (the “Act”), we are the Data Controller.
2. About this policy
3. Information we may collect from you
We may collect and process the following data and information:
3.1 information that you provide by registering an account and placing orders with us including your name, address, contact telephone number, payment card details and any other information which we request;
3.2 if you contact us, whether through the Site, by email or otherwise, we may keep a record of that correspondence;
3.3 we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
3.4 details of any transactions you carry out through the Site and of the fulfilment of your orders or requests;
3.5 details of your visits to the Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own purposes or otherwise and the resources that you access;
3.6 names, postal addresses, e-mail addresses, telephone and fax numbers and other information, including, where applicable, necessary sensitive information supplied by you that relates to the products in which you are interested;
4. IP addresses and cookies
4.1 We may use technology to collect anonymous information about your use of the Site. For example, our web server may automatically log which pages of the Site our visitors view. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. This technology does not identify you personally, it simply enables us to compile statistics about our visitors and their use of the Site.
4.2 The Site contains hyperlinks to other pages on the Site and the Internet. We may use technology to track how often these links are used and which pages on the Site our visitors choose to view. Again this technology does not identify you personally – it simply enables us to compile statistics about the use of these hyperlinks.
4.3 For the same reasons and for the reasons described below, we may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. A cookie enables the server to collect information from the browser. They help us to improve the Site and to deliver a better and more personalised service. They also enable us to:
4.3.1 estimate our audience size and usage pattern;
4.3.2 store information about your preferences, and so allow us to customise the Site according to your individual interests;
4.3.3 speed up your searches;
4.3.4 identify you when you visit the Site and to keep track of your browsing patterns and build up a demographic profile; and/or
4.3.5 recognise you when you return to the Site.
5. Where we store your personal data
6. Uses made of your personal information
6.1 We use information gathered from you (including held about you) in the following ways:
6.1.1 dealing with your inquiries and requests, administering orders and accounts (including relating to suppliers), administering passwords and records;
6.1.2 to contact you with information about our latest products, blog posts, news and/or other relevant information;
6.1.3 to ensure that content from the Site is presented in the most effective manner for you and for your computer;
6.1.4 to make available to you through the Site information, products or services that you request through the Site;
6.1.5 to carry out our obligations arising from any contracts entered into between you and us and/or any third party providers and to exercise our legal and contractual rights and/or to respond to any disputes or legal claims;
6.1.6 to allow you to participate in interactive features of our service (including the completion of surveys), when you choose to do so;
6.1.7 to contact you where necessary or appropriate, for example, if you have a query;
6.1.8 to help us improve our products and services and for quality control, security, internal record keeping and other business needs;
6.1.9 to administer the Site to create statistical data;
6.1.10 to notify you about changes to our service; and/or
6.1.11 for crime prevention and the prosecution of offenders.
7. Disclosure of your personal information
7.1 We may disclose your personal information to:
7.1.1 the extent necessary to act on or fulfil a request, order or other action by you;
7.1.2 where you have provided your consent, to third which we think may be of interest to you;
7.1.3 suppliers, we engage to process data or provide services to us; and/or
7.1.4 auditors or contractors or other advisers auditing any of our business processes,
in accordance with the purposes for which the data was originally collected or to which you have subsequently consented.
7.2 We may also disclose your personal information to third parties:
7.2.1 in the event that we sell or buy any business or assets, in which case we may disclose your information and personal data to the prospective seller or buyer of such business or assets;
7.2.2 if we or substantially all of our assets are acquired by a third party, in which case information and personal data held by us about our customers will be one of the transferred assets; and/or
7.2.3 if we are under a duty to disclose or share your information and personal data in order to comply with any legal or regulatory obligation, or in order to enforce or apply the Terms; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction or law enforcement or the administration of justice. We may disclose your information and personal data to government institutions or authorities if required by law or when requested to by regulatory bodies or law enforcement organisations.
8. How long do we keep your information?
8.1 How long we keep your information collected through our Site depends on the context in which you provided it and the purpose for which we use it. We will only retain it for as long as is necessary for such purposes.
8.1.1 we will keep information about you that is necessary for us to process an order or request from you;
8.1.2 we will keep records relating to any products and/or other arrangements or services you request or receive for up to 6 years following your ceasing to be authorised to use the Site. We may, however, retain certain information indefinitely. This may assist you to access details of your previous and current products and/or other arrangements or services; and
8.1.3 we will keep other information about you if it is necessary for us to do so to comply with the law or to protect our or another person’s interests.
9. Internet-based transfers
9.1 Given that the Internet is a global environment, using the Internet to collect and process information and personal data necessarily involve the transmission of data on an international basis. Therefore, by browsing the Site and communicating electronically with us, you acknowledge our processing of information and personal data in this way.
9.2 Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your information and personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use appropriate procedures and security features to try to prevent unauthorised access.
9.3 Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet.
10. Your rights including access to information and updating your personal information
10.1 You have the right to request access to the information we hold about you by contacting us . We will send you an application form which you should complete and return. You can contact the team by writing to:
10.2 You can of course request at any time that we correct any information we hold about you, free of charge and can change your account details in accordance with the process set out when you access your account.
10.3 If any of your personal information changes or becomes out of date or you would like us to stop contacting you or using your data in a particular way please let us know by emailing us at a or by writing to Bristol Folk House, 40A Park Street, Bristol, BS1 5JG. You may inform us at any time should you wish us to delete personal information we hold about you. Please note there may be short administrative delays. We may not be obliged or able to comply with all requests.
10.4 We sometimes supplement the information that you provide with information received from third parties. For instance, if inaccurate postal codes are received, we may use third party information to fix them.
10.5 We believe we have appropriate policies, rules and technical measures to protect the personal data that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.
10.6 All our employees and data processors that have access to, and are associated with the processing of your personal information, are obliged to respect the confidentiality of our visitors’ information.
10.7 Where we have given you (or where you have chosen) a password that enables you to create an account with us, you are responsible for keeping this password confidential.
11. Other Sites
12.2 If you do not agree to these changes, please do not continue to use the Site.